Bell Techlogix assembled a local team to support this five-year partnership. The first phase included transition of service, which was completed on time and without any disruptions. In addition, the Bell Techlogix team implemented the ServiceNow platform with no impact on operations and services.
Bell Techlogix continues to collaborate with the Information Services Agency to optimize the network, improve operations and security posture, and streamline processes all while keeping the end-user experience top priority. Bell Techlogix partners with ISA to advance its digital journey by implementing easy-to-use self-service capabilities, upgrading tools and technology, and leveraging automation and RPA to improve processes such as access requests, Problem Management, Change Management and Major Incident Management. Bell Techlogix robust Knowledge Management practice has been key to maturing IT operations and providing an exceptional user experience to City-County employees.
To Know More: https://belltechlogix.com/case-study/city-of-indianapolis-marion-county/
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